Last updated: January 4, 2023
Paella Inc., d/b/a Crossmint (“Crossmint,” “we,” “us” or “our”) provides a platform that enables users to maintain a digital custodial wallet that manages access to digital assets on the blockchain and integrates with decentralized applications provided by third parties.
The data controller responsible for the collection and processing of your personal data is Paella Inc, with tax identification number B53404646, domiciled at 1317 Edgewater Dr #4296, Orlando, FL 32804.
Crossmint collects and processes various information from Users. This information may, in many cases, constitute Users' personal data. This information will be considered "personal data" when it can directly identify or allow us to identify a natural person.
The categories of personal information we collect depend on how you interact with our Service and the requirements of applicable law. This personal data may have been directly provided by the User, when interacting on the Site or completing any of the available forms, or which may have been inferred from the relationship we have with you. Specifically:
A. Information you provide to us. To sell or purchase an NFT, establish an account with a wallet, and access our Service, we will request that you provide us with important information about yourself. If you choose not to share certain information with us, we may not be able to serve you effectively or offer you our Service. Any information you provide to us that is not required is voluntary.
We may collect the following types of information from you:
B. Information we may collect automatically about you.
(i) Service Data. To the extent permitted under the applicable law, we, our service providers, and our business partners may automatically collect information about you, your computer, mobile device, and your interaction over time with the Service, our communications and other online services. Information collected automatically includes:
(iii) Analytics. We use website analytics software to help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails. For example, we use Fathom Analytics for this purpose.
If required by applicable law, in (i) to (iv) above we will obtain the necessary consents or treat this information always under an appropriate legal basis.
C. Information we receive from third parties: We receive personal data about you from third parties:
What We Use Your Personal Information For.
Our primary purpose in collecting personal information is to provide, develop and, ultimately, improve the provision of the Service, and to provide you with a secure and customized experience. We may use your personal information for the following purposes - or as otherwise described at the time of collection –:
A. Delivering our service. When you create your Crossmint account and use our Service, you accept our Terms of Service and thus enter into a contract. In order for us to fulfill our obligations under that agreement, we need to access and process your personal information. We will not be able to service you do not include your details in your account registration or if, when you make a purchase or proceed to payment, you do not provide your personal details.
Within the framework of this purpose of treatment, we may use your personal information to:
Third parties such as identity verification services may also access and/or collect your personal information when providing identity verification and/or fraud prevention services on our behalf.
B. Research and development. We may use your personal information to better understand the way you use and interact with our Service,, including to analyze and improve the Service and our business and to develop new services.
C. Direct marketing. Based on your communication preferences, we may send you direct marketing communications. You may opt-out of our marketing communications in every such communication we send you or as described in the Opt-out of marketing section below. Our marketing will be conducted in accordance with your advertising marketing preferences and as permitted by applicable law.
D. To manage our recruiting and process employment applications. We may use personal information, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics.
E. Compliance and protection. We may use your personal information to:
audit our internal processes for compliance with legal and contractual requirements or our internal policies; and
F. With your consent. We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
G. To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data identifiable to you.
We may use anonymized or aggregate customer data for any business purpose, including to better understand customer needs and behaviors, improve our Service, conduct business intelligence and marketing, and detect security threats. We may perform our own analytics on anonymized data or enable analytics provided by third parties.
Types of data we may anonymize include, transaction data, click-stream data, performance metrics, and fraud indicators.
For individuals who, at the time when we collect your personal data, are located in the European Economic Area, the United Kingdom or Switzerland (jointly, “EEA Residents''), our legal bases for processing your personal information pursuant to the EU General Data Protection Regulation (“GDPR”) will depend on the personal information at issue, the specific background where the personal information is collected and the purpose for which such information is used.
We usually only process your data where we are legally required to, where processing is necessary to perform our services and/or any agreements we entered with you, where processing is in our legitimate interests to operate our business and not overridden by your data protection interests or rights, or where we have obtained your consent to do so.
Below is a list of how we use your personal information with the corresponding legal bases for processing:
Purpose of Processing
Legal Basis for Processing
(i) to enforce our terms in our user agreement and other agreements; (ii) to provide the Service; (iii) to provide Service communications (iv) to provide customer service; and (v) to ensure quality control
Based on our agreement with you or to take steps at your request prior to entering into an agreement.
(i) for research and development purposes; (ii) to enhance your experience; and (iii) to engage in direct marketing activities
Based on our legitimate interests. When we process your personal data for our legitimate interests, we ensure that we balance any potential impact on you and your rights under applicable laws.
(i) to maintain legal and regulatory compliance, including but not limited to anti-money laundering regulations; (ii) to detect and prevent fraud, funds loss, spam or other malware or security risks, as well as any other illegal activitu (iii) to ensure network and information security; (iv) to audit our internal systems; and (v) protect our, your or others’ rights, privacy, safety or property.
Based on our legal obligations or the public interest.
(i) to enhance your experience; (ii) to engage in third party marketing activities; (iii) to manage our recruiting and process employment applications; and (iv) for any purpose to which you consent.
Based on your consent.
Project Creators. We may share your Contact data with the project creator(s) of any NFTs you purchase through the Service, strictly to the extent necessary to provide the Service and execute the intended transaction initiated by you.
Service providers. We may share your personal information with our third-party service providers that provide services on our behalf or help us operate the Service or our business. This includes service providers that provide us with technology support, hosting, payment processing (including financial institutions with which we partner to process payments you have authorized), transaction monitoring, customer service, auditing, analytics, maintenance, security or other related business purposes. We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our Service.
Additionally, we may share your personal information with third party identity verification services in order to prevent fraud. This allows CB to confirm your identity by comparing the information you provide us to public records and other third-party databases. These service providers may create derivative data based on your personal information that can be used in connection with the provision of identity verification and fraud prevention services.
Authorities and others. We may release your information to law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
We are headquartered in the United States and may use service providers that operate in other countries. To facilitate our global operations, we may transfer, store, and process your personal information within our affiliates, third-party partners, and service providers based throughout the world (specifically, outside of the European Economic Area (“EEA”), UK and Switzerland, in what is defined as “third country transfers” under GDPR).
In cases where we intend to transfer personal data to third countries or international organizations outside of the EEA, we put in place suitable technical, organizational and contractual safeguards, to ensure that such transfer is carried out in compliance with applicable data protection rules, except where the country to which the personal information is transferred has already been determined by the European Commission to provide an adequate level of protection.
We also rely on decisions from the European Commission where they recognize that certain countries and territories outside of the European Economic Area ensure an adequate level of protection for personal information (“adequacy decisions”).
Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by contacting us.
You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails pursuant to your use of the Service.
Cookies and similar technologies. You may stop or restrict the placement of cookies and web beacons on your device or remove them by adjusting your preferences as your browser or device permits.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Linked third-party platforms. If you choose to connect to the Service through your social media account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it to provide the Service, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes, or as otherwise communicated to you.
By using the Service or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a breach, we may attempt to notify you electronically by posting a notice on the Site or by sending you an email.
The Service may contain links to other websites/applications and other websites/applications may reference or link to our Service. In addition, our content may be integrated into websites or other online services that are not associated with us. We encourage our users to read the privacy policies of each website and application with which they interact. These third- party service are not controlled by us. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
The Service is not intended for use by anyone under the age of 18 and we do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, we will require the user to close his or her account and will not allow the user to continue using our Service. We will also comply with applicable legal requirements and take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Service so we can take action to prevent access to our Service.
Depending on applicable law where you reside, you may be able to assert certain rights related to your personal information, as disclosed below. If any of these rights are not provided under law for the jurisdiction we you reside, we reserve our right to provide you with those rights.
Note these rights may be limited where we can demonstrate we have a legal requirement to process your personal data.
How to lodge a complaint. We hope that we can satisfy any queries you may have about the way in which we process your personal information, so we encourage you to submit your claim to our Data Protection Officer at [email protected].
However, if this does not satisfy you, you also have the right to complain to the data protection authority in the location in which you live, work or believe a data protection breach has occurred.
1317 Edgewater Dr #4296 Orlando, FL 32804